|Posted by ctgarces on February 4, 2016 at 7:40 PM||comments (0)|
Over the holidays, I received an email from a former client. She now heads training for a major restaurant chain and she wanted my help in facilitating a Sales & Service rally she was organizing. Hers was a name I'd never forget.
In 1999, we set off to an amibitious goal of becoming a leading training company. Operating from the kitchen of my small condo in Legazpi Village, we were a company of two people - Joey Pacheco and myself. It was an uphill climb and quite a transition from our cushy lives as bank executives. But Evie Tadefa, God bless her heart, the then Training & Development Head of one of the largest mall chains in the country, took a gamble on us.
Almost twenty years and over 160 corporate clients later, we thankfully have more business than we can handle on the strength of word-of-mouth. But we will always remember the people who believed in us first. Thank you Evie!
|Posted by ctgarces on February 4, 2016 at 7:25 PM||comments (0)|
One of my training participants sent me a message via FB. She told me how she signed up 18 customers during a travel expo in a brief 3-hour period. Her manager was impressed with her feat. After all she was a new hire, fresh from school, and had no experience in selling.
But she was very smart and diligently applied one of the skills in my workshop the week before. The Lesson? Touch the customer.
Growing evidence shows the positive effects of a one of two second touch on another person’s shoulder. Many psychologists like Kleinke (1977, Hornik (1987), Nanberg & Hansen (1994), Guegin (2004) have observed this phenomenon.
Be careful about touching though. There are appropriate and inappropriate ways to do it. Further, there are a few people who do not like to touched in any way. Like any skill, practice in low risk situations. Try it in a party with the people you meet and see if it works for you. Bon Weekend!